Solve A Problem / FAQ
If your issue is not addressed below, please CONTACT US.
Item isn’t as described?
If the item isn’t as described, reach out to us to request a return within 3 days of receiving the item. Note that you can’t return an item because it doesn’t fit or has an odor if it was otherwise accurately described in the listing.
Once you’ve filled out the form and provided photo evidence, we will thoroughly review the case. If the return is approved, we’ll send you a prepaid shipping label so you can ship the item back to the seller.
When the item is confirmed delivered we’ll issue you a refund in the original form of payment.
Item hasn’t shipped?
Send the seller a transaction message. If the item hasn’t shipped and they haven’t responded within 3 days, you can request a cancellation on the item’s Order Status page.
If the item stops receiving tracking updates please let us know.
What’s not covered?
Offline transactions are not covered in our Buyer Guarantee. We can’t protect you if you go offline. We also can’t support refunds or returns for Prohibited Items.
Where does BULKsimple Sellers Ship to?
BULKsimple ships to the US: all 50 states and the District of Columbia. Some sellers do ship internationally for an additional fee.
Note: FedEx and UPS Ground does not accept P.O. Boxes as valid shipping addresses.
How do I purchase a Fixed Price lot?
Found an item you liked? Click on the “Buy Now"button. Follow the prompts to fill out your billing and shipping information. Then you’re all set.
Use the filter option on mobile devices to search by category. You can also follow any seller you are interested in purchasing from. You will also get notifications when they list a new item or make price changes.
Can I make offers on the listings.
You can always message the seller with your offer amount if they agree then they will have to manually update the price for you to purchase at the agreed amount. We will also have an offer option.
How do I report a listing?
Buyers can check out with PayPal or using a credit card. All transactions are securely processed and come with Buyer protection from PayPal and Stripe.
Return, Cancellation and Exchanges.
If you receive your items and would like to return, exchange or have an issue, please contact the seller first and let them know the issue. You also want to read the seller's return policy before purchase. If the seller has not provided accurate info and would like to open a dispute you may do so via your Paypal account or credit card. We will also help in this matter to get it resolved correctly.
Shipping and tracking orders
Sellers will provide buyers with tracking information within three days of the order being created or accepted. If the seller has not provided a tracking number please contact them through the messaging system through the sale.
How Do I Find Inventory?
Some of the best deals are featured in the Featured Listings section on the Home Page. Additionally, by clicking on a category within the header navigation you can begin a broad search and narrow your results using our filtered options on the left side.
Use the search box to find auctions by keyword, product category or location.
Advanced Search +
Next to the Search box, click on + to use the advanced search utility to find auctions meeting a more detailed criterion. Search by seller, auction ID, auction title, price, condition, shipping terms, retail price, and so much more!
Who are the sellers on BulkSimple?
Sellers on BulkSimple.com are retailers, manufacturers, public sector agencies, financial institutions, service companies, and logistics providers. The auction page specifies the location of inventory.
What are the conditions on BulkSimple?
New items have never been opened, are fully functional and retail-ready. They possess all manufacturer advertised qualities and features. These items are shipped in original retail packaging, which may show signs of wear or have stickers or labels denoting the name of the retailer’s liquidation program. These products can include overstock items, excess inventory, closeout merchandise and shelf pulls.
Returns items range in condition from New to Salvage. Some items are in working order and are retail-ready and functional, while some are not functional. These items may have cosmetic issues, including dents, scratches, and signs of age, use or handling. These items often do not come with manuals, accessories, parts, and may have incomplete sets. Returns items may or may not ship in original retail packaging, which may show signs of wear or have stickers or labels denoting the name of the retailer’s liquidation program.
Used items have been found to have cosmetic issues and/or functionality defects. We cannot guarantee that these items will be fully functional. These items often do not come with manuals, batteries, chargers and/or supplementary accessories. Additional product information may be available in the condition notes on the manifest. Used items may ship in non-retail packaging or have stickers or labels denoting the name of the retailer’s liquidation program.
Salvage items are non-functional, have substantial cosmetic defects, and/or have stickers or other markings on them. Generally, these items either need extensive repair or are used for parts. These items rarely come with manuals, batteries, chargers and/or supplementary accessories. Additional product information may be available in the condition notes on the manifest. Salvage items may ship in non-retail packaging.
How do I bid on an auction?
Place your bid by entering your maximum bid amount in the bid box on any auction page. Once you click "Submit Bid," we will ask you to provide, or select, your shipping address. in addition, if no credit card is on file we'll require one to be provided at this time. Upon selection, the system will display a confirmation screen of your desired bids, allowing you to verify your information before you "Submit Bid".
The SimpleBid feature allows the bidder to place a quick minimum bid amount without having to enter the bid amount.
Additional Account Information
A. Send yourself a password reset via email.
- From the sign in page select the Forgot password? link or click here.
- Enter your email address associated with your account and click the [Submit] button.
- Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
- Click the reset link in that email.
- Choose a new password.
A. You can change your password at any time.
- From your logged in account, go to your "My Account" area.
- From the left hand menu, select "Account > Password."
- Enter your current password.
- Choose your new password.
- Save your changes by clicking the [Change Password] button.
A. If you are not receiving expected site emails, please check the following:
- Check your junk mail folder or spam filter for the missing emails.
- Make sure that your email address, in your account settings, is entered correctly.
- Verify that your email client, such as Outlook, is not in “offline” mode.
- If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.
If you are still not receiving our emails, please contact us.
A. You can change your email address by editing your account details within your “My Account” area.
A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.
Incorrect: MY Username
Or, it says that the username selected is already in use.Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.
A. If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.